Privacy Policy for Master Help
Effective Date: October 26, 2023
Master Help (https://master-help.com/) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://master-help.com/, and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
1. Information We Collect and Legal Bases
We collect various types of information to provide and improve our services to you.
1.1. Personal Information You Provide Voluntarily
When you interact with Master Help, you may provide us with personal information. This includes:
- Contact Information: Your name, email address, phone number, and any other contact details you provide when filling out forms on our website (e.g., contact forms, inquiry forms, newsletter sign-ups).
- Correspondence: The content of your communications with us, such as emails, messages sent through our contact forms, or support requests.
Legal Bases for Processing:
- Consent: When you explicitly agree to provide your information for a specific purpose (e.g., signing up for a newsletter).
- Contractual Necessity: When processing is necessary to fulfill a service you have requested or to enter into a contract with you (e.g., responding to a service inquiry).
- Legitimate Interests: When processing is necessary for our legitimate business interests, such as responding to your general inquiries, improving our services, or for administrative purposes, provided these interests do not override your fundamental rights and freedoms.
1.2. Information Collected Automatically
When you visit https://master-help.com/, certain information is automatically collected from your device. This includes:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
- Usage Data: Information about how you interact with our website, such as the features you use, the links you click, and the time you spend on certain pages.
Legal Bases for Processing:
- Legitimate Interests: To understand how our website is used, to improve its functionality and user experience, to ensure the security of our website, and for internal analytics.
1.3. Sensitive Personal Data
Master Help does not intentionally collect or process any sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, sexual orientation, genetic or biometric data). Please do not send us any such sensitive information.
2. Cookies and Similar Technologies
Master Help uses "cookies" and similar tracking technologies to enhance your experience on our website.
- What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information.
- How We Use Them:
- Essential Cookies: Necessary for the website to function properly (e.g., enabling navigation, accessing secure areas).
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics). This allows us to improve our website’s performance and content.
- **Functional Cookies